All orders placed through Information Services should include the following information:
Fax and email orders : Please do not include credit card information. A customer service representative will contact you to take payment after your order is received.
An ERCB account may be requested; certain terms and conditions apply. Canadian Funds accepted only. Please contact the ERCB Customer Contact Centre at (403) 297-8311 for more information.
Prices
Prices are in effect January 1, 2010 and are subject to change.
GST and postage and handling
GST, postage, and handling will be added to the item prices, including subscription items, as appropriate. Please contact Information Services (Phone: 403-297-8311, press 2) for confirmation of exact price.
Publication formats
Historically, paper has been the dissemination format standard for most of the ERCB's publications and documents. In an ongoing effort to reduce costs, lessen the environmental impact, and provide our customers with more timely and convenient information, most publications highlighted in the 2010 Catalogue will be offered in an electronic format. Effective January 1, 2001, this format is the ERCB's dissemination standard. Print copies are still available, but upon REQUEST ONLY. Customers who request print copies will be subject to an additional $30 service charge and, depending on the size of the document, may have to place orders well in advance in order to compensate for print time.
The ERCB is committed to the electronic dissemination of information and data. However, due to the changing nature of technology, the ERCB does not guarantee that the data will be readable over time. Factors such as the quality and conditions of storage, as well as the availability of appropriate software or hardware to support, extract, or maintain the data, will affect its longevity. Customers are cautioned not to rely on any electronic dissemination medium, including but not limited to diskettes or CDs, for long-term archival purposes. Consideration should be given to transferring data to a lasting format or to identifying appropriate migration strategies. The ERCB is not responsible for any costs incurred due to conversion, installations, or improvement of ERCB data files. Refunds for electronic information will only be considered if there is a demonstrable fault with the media (diskette, CD, etc.)
Complete Collection
A complete historic collection of ERCB publications is available for viewing at:
Energy Resources Conservation Board
Library
640 - 5th Avenue SW
Calgary, Alberta T2P 3G4
Canada
Phone: (403) 297-8242 (to dial toll-free in Alberta: dial 310-0000 and ask the RITE operator for the ERCB number)
Fax: (403) 297-3517
E-mail: ercb.library@ercb.ca
Open weekdays: 12:00 noon to 4:00 p.m.
Note: Copies of most Alberta Geological Survey Reports may be ordered for viewing from the ERCB Library
Customer Contact Centre (CCC)
The CCC provides access to ERCB staff, knowledge, and general information.
Telephone: (403) 297-8311, press 0
E-mail: Inquiries@ercb.ca
Open weekdays: 8:00 a.m. to 4:30 p.m.
Subscriptions
Subscription periods run from January through December. New subscriptions begin on the first day of the month following that in which the order is placed. The fee is prorated according to the number of months remaining in the year.
Subscriptions are automatically renewed at the current price (subject to change) commencing on January 1 of each year. There are
no refunds on cancelled subscriptions.
GST, postage, and handling are added as appropriate.
Freedom of Information and Protection of Privacy (FOIP)
For records not available through the ERCB's primary sources, a FOIP request may be made to
ERCB FOIP Coordinator
ERCB Law Branch
640 - 5 Avenue SW
Calgary, Alberta T2P 3G4
Telephone: (403) 297-8311
Petroleum Registry Contacts
Information Line: (403) 297-6111
Toll-free number: 1-800-992-1144
Petroleum Registry: (ERCB) e-mail: pa.help@gov.ab.ca
Fax: (403) 297-7303
Petroleum Registry: (DOE) e-mail: petroleumregistry.energy@gov.ab.ca
Fax: (403) 297-3665
Web site: www.petroleumregistry.gov.ab.ca
Disclaimer
The ERCB makes no representation, warranties, or guarantees, expressed or implied, for the fitness of the data with respect to intended use.
